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faq-concept

Frequently Asked Questions​

General FAQ

The Dirty Hamper is the premier residential and commercial laundry service for the Inland Empire. We offer (2) options where you can drop off your laundry at our headquarters or we offer the pickup & delivery service with a 24-hour turnaround.

Headquarters: 

Pickup is available Monday thru Friday from 8:00 AM to 12:00 PM and delivered back next day from 4:00 PM to 8:00 PM. All Friday orders will be delivered back Monday evening.

*** Same day service available ***

When you place your order, you have the option of storing your card on file securely. Once your order is weighed and processed, we will send you an invoice via email. If the invoice is not paid by the time we are about to deliver, we will then charge the card on file. If an order is not paid, it will not be delivered. Any additional orders will be charged separately.

We use name brand laundry detergent, fabric softener, and dryer sheets. All standard orders will have a scent as we love nothing better than to hear from our customers how great their clothes smell. If you do not want scent or have allergies, please indicate in the special instructions when you place your order.

You can place clothing into trash bags.

It certainly will. We make every effort to protect your information. We only use your private information to process your order and is never shared with any outside parties.

Questions or concerns please contact customer service by phone 909-931-9311. You can also email at mydirtyhamper@gmail.com

Great customer service is our primary goal.

Yes, we do for an extra charge. $5.00

Your laundry is always processed by itself and never with another customers order. We process your laundry in our commercial Huebsch laundry equipment which is highly efficient. We fold your clothes neatly right out of the dryer. Your clothes come back to you folded and placed inside one of our custom laundry bags. The Dirty Hamper is a family business that operates its own laundry facilities.

There is a 15lb minimum for drop off orders and 30lb minimum for pick up and delivery orders.

No, we ask that you advise us the best place to pick up and deliver your clothes, i.e.; the side of your house or porch. This way you will know your clothes are safe and secure. We will pick up between 8am and 12:00 PM and deliver your clothes back between 4:00 pm and 8:00 pm. We pick up multiple orders a day, throughout the inland empire and if you have scheduled a pick up we will pick up and deliver between those hours.

No, we refer all of our customers to Marc Grupposo with Dry Cleaning Next Day who do an exceptional job. www.drycleaningnextday.com

It is preferred that you separate your colors from whites but is not required. Also, if there are multiple people in the house, it is preferred that you separate each member’s clothing so it is easier to process and bring back to you. That way each member can put their clothing away.

Yes, you can log into your account on this website by clicking the "Login" button at the top, right of the screen. Within your account, you can view current & past orders, schedule a new order, update your payment information and other account maintenance.

No, we do not. Available upon request.

Yes. *A delivery fee of $15 will be applied to areas outside of the local service areas of Upland, Rancho Cucamonga, Ontario, La Verne, and Claremont. The outside area fee will vary upon distance.

Commercial FAQ

We'll never lock you into a contract; you are free to stop, start or pause service at any time.

We serve all types of businesses from beauty salons to Airbnb's. Find out if we are able to clean your laundry by contacting us at 1-800-476-0418 or through our live chat.

You can request a quote through our quote form on the sidebar or by phone at:

1-800-476-0418

Yes. **A delivery fee of $15 will be applied to areas outside of the local service areas of Upland, Rancho Cucamonga, Ontario, La Verne, and Claremont. The outside area fee will vary upon distance.