Frequently Asked Questions
What does The Dirty Hamper team do?
What is your pick-up and delivery schedule?
Pickup is available Monday thru Friday from 8:00 AM to 12:00 PM and delivered back next day from 4:00 PM to 8:00 PM. All Friday orders will be delivered back Monday evening.
*** Same day service available ***
How do I pay for the laundry service?
When you place your order, you have the option of storing your card on file securely. Once your order is weighed and processed, we will send you an invoice via email. If the invoice is not paid by the time we are about to deliver, we will then charge the card on file. If an order is not paid, it will not be delivered. Any additional orders will be charged separately.
What types of detergent are used? Do you use dryer sheets? What if I have special instructions?
We use name brand laundry detergent, fabric softener, and dryer sheets. All standard orders will have a scent as we love nothing better than to hear from our customers how great their clothes smell. If you do not want scent or have allergies, please indicate in the special instructions when you place your order.
How do I place my clothes out for you to pick up?
You can place clothing into trash bags.
Will my information be private and safe?
It certainly will. We make every effort to protect your information. We only use your private information to process your order and is never shared with any outside parties.
How can I contact customer service?
Do you hang dry clothes?
Yes, we do for an extra charge. $5.00
Do you wash orders together?
Your laundry is always processed by itself and never with another customers order. We process your laundry in our commercial Huebsch laundry equipment which is highly efficient. We fold your clothes neatly right out of the dryer. Your clothes come back to you folded and placed inside one of our custom laundry bags. The Dirty Hamper is a family business that operates its own laundry facilities.
Is there an order minimum?
There is a 15lb minimum for drop off orders and 30lb minimum for pick up and delivery orders.
Do I have to be home when you pick up or deliver my clothes?
No, we ask that you advise us the best place to pick up and deliver your clothes, i.e.; the side of your house or porch. This way you will know your clothes are safe and secure. We will pick up between 8am and 12:00 PM and deliver your clothes back between 4:00 pm and 8:00 pm. We pick up multiple orders a day, throughout the inland empire and if you have scheduled a pick up we will pick up and deliver between those hours.
Do you offer dry cleaning services?
No, we refer all of our customers to Marc Grupposo with Dry Cleaning Next Day who do an exceptional job. www.drycleaningnextday.com
Do I have to separate my clothing?
It is preferred that you separate your colors from whites but is not required. Also, if there are multiple people in the house, it is preferred that you separate each member’s clothing so it is easier to process and bring back to you. That way each member can put their clothing away.
Can I manage my account online?
Yes, you can log into your account on this website by clicking the "Login" button at the top, right of the screen. Within your account, you can view current & past orders, schedule a new order, update your payment information and other account maintenance.
Do you spot clean for stains?
No, we do not. Available upon request.
Is there an out of local area delivery fee?
Yes. *A delivery fee of $15 will be applied to areas outside of the local service areas of Upland, Rancho Cucamonga, Ontario, La Verne, and Claremont. The outside area fee will vary upon distance.
Do I need to separate my children's clothes?
Yes, please separate each child's clothes to make it easier to put away when your items are received.
How much does laundry service cost?
Is there a contract I'd need to sign?
We'll never lock you into a contract; you are free to stop, start or pause service at any time.
What types of laundry do you clean?
We serve all types of businesses from beauty salons to Airbnb's. Find out if we are able to clean your laundry by contacting us at 1-800-476-0418 or through our live chat.
How do I get a quote?
You can request a quote through our quote form on the sidebar or by phone at:
Is there an out of area delivery fee?
Yes. **A delivery fee of $15 will be applied to areas outside of the local service areas of Upland, Rancho Cucamonga, Ontario, La Verne, and Claremont. The outside area fee will vary upon distance.